As everyone is well aware, we are experiencing a global pandemic and have to navigate our business accordingly. We know that you are anxiously awaiting the arrival of your door, however the health and safety of our RLD community is of our highest priority.
Per Hillsborough County and City Of Tampa ordinances, faces masks are MANDATORY by all clients visiting our workshops and must be worn while in our office. Our employees are still social distancing in accordance with county and state mandated guidelines.
Furthermore, we also are experiencing delays receiving product to build doors as well as hardware (due to Civil Unrest as well as COVID-19 all across the United States). On a positive note, freight delivery of supplies and pickup of orders is now three days a week. Clients should expect a delay of at least 14 days on their order.
We hope that you realize the scope of these setbacks and how diligently we are still working to complete your orders. This is not an ideal situation and we apologize for the significant delays.
These guidelines are changing rapidly so please check back to this page for any future updates.
Thank you for your continued support and patience!
Kristan Haddad - Founder & CEO, Rustic Luxe Designs