Custom Order Return & Cancellation Policy | Rustic Luxe Designs

CUSTOM & MADE-TO-ORDER PRODUCTS

All Rustic Luxe Designs products are custom built to order based on the measurements, materials, finishes, and specifications selected or provided at checkout.

Because each order is made specifically for the purchasing client, all custom orders are final upon placement.

By completing a purchase, the customer acknowledges and agrees that:

• The product is custom-made and non-resalable
• Refunds, returns, and exchanges are not permitted on custom orders
• Production begins immediately after order confirmation
• Once production has begun, orders cannot be cancelled or modified

This policy is structured in accordance with card network regulations governing custom goods and made-to-order merchandise.

RETURNS & EXCHANGES:

We do not accept returns or exchanges for:

• Custom door orders
• Hardware
• Installed products
• Items not in original packaging

This applies regardless of reason, including change of mind, project delays, measurement errors or third-party contractor discrepancies. Custom door orders are non-returnable due to their made-to-order nature and inability to be resold.

ORDER CANCELLATIONS:

Orders may be cancelled within 24 hours of placement and are subject to a 40% cancellation fee, which covers materials procurement, labor allocation and production scheduling.

After 24 hours, cancellation requests are not permitted due to material procurement and production scheduling.

Once an order enters production, it is considered final and non-refundable.

MEASUREMENTS & CUSTOMER RESPONSIBILITY:

Rustic Luxe Designs manufactures products exactly to the specifications provided at checkout and in the order notes.

The customer is solely responsible for:

• All measurements
• All sizing decisions
• All information submitted during ordering

Rustic Luxe Designs is not responsible for errors provided by the customer, contractor, designer, architect, or any third party.

Orders will not be refunded, remade or adjusted due to incorrect measurements or specifications submitted at the time of purchase.

SHIPPING, DELIVERY & DAMAGE CLAIMS:

All shipments must be inspected at the time of delivery.

If damage is present:

• Damage must be noted on the carrier’s delivery receipt
• Claims must be reported to Rustic Luxe Designs within 24 hours of delivery

Failure to inspect and report damage within this timeframe may void eligibility for replacement or claim review.

CUSTOMER ACKNOWLEDGMENT:

By completing checkout, the customer confirms that they:

• Have reviewed and approved all specifications prior to ordering
• Understand the product is custom-built and made to order
• Agree to the no-refund and no-return policy
• Accept full responsibility for all measurements and specifications provided