News
Updated: April 29, 2025 | A Message From Us
Will Tariffs Affect RLD’s Pricing? Our products are 100% Made in America, therefore, we will not be increasing our prices due to tariffs.
Updated: April 4, 2024 | A Message From Our Shipping Department
Please be advised that inclement weather conditions are affecting service at the following terminals:
Closed
- Bangor, ME (072)
- Portland, ME (170)
Limited
- Billerica, MA (171)
- Boston, MA (080)
- Chicopee, MA (179)
- Methuen, MA (070)
- Worcester, MA (121)
- Albany, NY (081)
- Newburgh, NY (061)
- Parkersburg, OH (123)
- Montpelier, VT (188)
- Rockingham, VT (185)
- Appleton, WI (131)
- Rice Lake, WI (153)
- Wausau, WI (134)
- Charleston, WV (023)
Francis Scott Key Bridge Collapse
Here is an update on the bridge collapse in Baltimore’s impact to our operations:
Baltimore terminal (029) - The Maryland Department of Transportation has not lifted Hazardous Materials (HM) restrictions through the tunnels. As a result, we will need to reroute certain city trucks and may experience minor delays with HM shipments in the affected areas serviced over the bridge. Additionally, changes in traffic patterns may lead to localized congestion. That said, we aim to maintain as much continuity as possible.
Wilmington, DE terminal (027) - There are currently no discernible impacts on Pickup and Delivery operations. However, a few southbound line haul schedules involving HM will need to utilize alternate routes temporarily. Otherwise, operations in Wilmington remain unaffected.
Line haul from the Northeast to Southeast - Southbound line haul schedules with HM will need to adopt alternate routes temporarily to mitigate disruptions.
We are actively monitoring the situation and remain committed to minimizing service interruptions while ensuring the safety and efficiency of our operations. Further updates will be provided as the situation evolves.
Updated: February 13, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Limited
- New Haven, CT (088)
- Wilmington, DE (027)
- Billerica, MA (171)
- Boston, MA (080)
- Chicopee, MA (179)
- Methuen, MA (070)
- Seekonk, MA (058)
- Worcester, MA (121)
- Hagerstown, MD (151)
- Bangor, ME (072)
- Portland, ME (170)
- Mesick, MI (113)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Edison, NJ (006)
- Jersey City, NJ (176)
- Lakewood, NJ (116)
- Pine Brook, NJ (084)
- Thorofare, NJ (097)
- Albany, NY (081)
- Brooklyn, NY (178)
- Newburgh, NY (061)
- Allentown, PA (026)
- Harrisburg, PA (024)
- Lehighton, PA (059)
- Norristown, PA (044)
- Philadelphia, PA (053)
- Pittsburgh, PA (025)
- Scranton, PA (051)
- Winchester, VA (005)
- Montpelier, VT (188)
- Rockingham, VT (185)
- Charleston, WV (023)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: February 9, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Limited
- Colorado Springs, CO (256)
- Boise, ID (246)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Mesick, MI (113)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Amarillo, TX (201)
- Cedar City, UT (258)
- Salt Lake City, UT (225)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: February 7, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Limited
- Grand Junction, CO (257)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Mesick, MI (113)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Cedar City, UT (258)
- Salt Lake City, UT (225)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: February 6, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Limited
- Grand Junction, CO (257)
- Mesick, MI (113)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Cedar City, UT (258)
- Salt Lake City, UT (225)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: January 26, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Limited
- Colorado Springs, CO (256)
- Commerce City, CO (209)
- Denver, CO (224)
- Grand Junction, CO (257)
- Stapleton, CO (201)
- Cherokee, IA (157)
- Des Moines, IA (137)
- Quad Cities, IA (065)
- Waterloo, IA (144)
- Boise, ID (246)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Bloomington, IL (066)
- Chicago, IL (028)
- Effingham, IL (104)
- Elgin, IL (128)
- Joliet, IL (096)
- Markham, IL (130)
- North Chicago, IL (111)
- Rockford, IL (060)
- Fort Wayne, IN (094)
- Gary, IN (108)
- Indianapolis, IN (093)
- Indianapolis West, IN (152)
- Kokomo, IN (118)
- South Bend, IN (127)
- Garden City, KS (174)
- Kansas City, KS (164)
- Topeka, KS (052)
- Wichita, KS (162)
- Lexington, KY (030)
- Louisville, KY (086)
- Owensboro, KY (076)
- Paducah, KY (063)
- Bangor, ME (072)
- Portland, ME (170)
- Detroit, MI (172)
- Flint, MI (069)
- Grand Rapids, MI (068)
- Ironwood, MI (158)
- Marshall, MI (095)
- Mesick, MI (113)
- Duluth, MN (120)
- Mankato, MN (133)
- Minneapolis, MN (138)
- Shotley, MN (143)
- Columbia, MO (160)
- Springfield, MO (161)
- St Louis, MO (064)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Grand Island, NE (175)
- Omaha, NE (136)
- Scottsbluff, NE (132)
- Elko, NV (264)
- Cincinnati, OH (062)
- Cleveland, OH (155)
- Columbus, OH (087)
- Dayton, OH (067)
- Mansfield, OH (117)
- Parkersburg, OH (123)
- Richfield, OH (122)
- Toledo, OH (092)
- Box Elder, SD (149)
- Rapid City, SD (148)
- Sioux Falls, SD (139)
- Memphis, TN (135)
- Cedar City, UT (258)
- Richfield, UT (253)
- Salt Lake City, UT (225)
- Appleton, WI (131)
- Eau Claire, WI (163)
- Madison, WI (129)
- Milwaukee, WI (078)
- Racine, WI (159)
- Rice Lake, WI (153)
- Sheboygan, WI (186)
- Wausau, WI (134)
- Charleston, WV (023)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: January 23, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Limited
- Colorado Springs, CO (256)
- Commerce City, CO (209)
- Denver, CO (224)
- Grand Junction, CO (257)
- Stapleton, CO (201)
- Cherokee, IA (157)
- Des Moines, IA (137)
- Quad Cities, IA (065)
- Waterloo, IA (144)
- Boise, ID (246)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Bloomington, IL (066)
- Chicago, IL (028)
- Effingham, IL (104)
- Elgin, IL (128)
- Joliet, IL (096)
- Markham, IL (130)
- North Chicago, IL (111)
- Rockford, IL (060)
- Fort Wayne, IN (094)
- Gary, IN (108)
- Indianapolis, IN (093)
- Indianapolis West, IN (152)
- Kokomo, IN (118)
- South Bend, IN (127)
- Garden City, KS (174)
- Kansas City, KS (164)
- Topeka, KS (052)
- Wichita, KS (162)
- Lexington, KY (030)
- Louisville, KY (086)
- Owensboro, KY (076)
- Paducah, KY (063)
- Detroit, MI (172)
- Flint, MI (069)
- Grand Rapids, MI (068)
- Ironwood, MI (158)
- Marshall, MI (095)
- Mesick, MI (113)
- Duluth, MN (120)
- Mankato, MN (133)
- Minneapolis, MN (138)
- Shotley, MN (143)
- Columbia, MO (160)
- Springfield, MO (161)
- St Louis, MO (064)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Grand Island, NE (175)
- Omaha, NE (136)
- Scottsbluff, NE (132)
- Elko, NV (264)
- Cincinnati, OH (062)
- Cleveland, OH (155)
- Columbus, OH (087)
- Dayton, OH (067)
- Mansfield, OH (117)
- Parkersburg, OH (123)
- Richfield, OH (122)
- Toledo, OH (092)
- Box Elder, SD (149)
- Rapid City, SD (148)
- Sioux Falls, SD (139)
- Knoxville, TN (074)
- Memphis, TN (135)
- Nashville, TN (037)
- Cedar City, UT (258)
- Richfield, UT (253)
- Salt Lake City, UT (225)
- Appleton, WI (131)
- Eau Claire, WI (163)
- Madison, WI (129)
- Milwaukee, WI (078)
- Racine, WI (159)
- Rice Lake, WI (153)
- Sheboygan, WI (186)
- Wausau, WI (134)
- Charleston, WV (023)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: January 19, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Closed
- Huntsville, AL (036)
- Mobile, AL (037)
- Tupelo, MS (167)
Limited
- Birmingham, AL (043)
- Colorado Springs, CO (256)
- Commerce City, CO (209)
- Denver, CO (224)
- Grand Junction, CO (257)
- Stapleton, CO (201)
- Cherokee, IA (157)
- Des Moines, IA (137)
- Quad Cities, IA (065)
- Waterloo, IA (144)
- Boise, ID (246)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Bloomington, IL (066)
- Chicago, IL (028)
- Effingham, IL (104)
- Elgin, IL (128)
- Joliet, IL (096)
- Markham, IL (130)
- North Chicago, IL (111)
- Rockford, IL (060)
- Fort Wayne, IN (094)
- Gary, IN (108)
- Indianapolis, IN (093)
- Indianapolis West, IN (152)
- Kokomo, IN (118)
- South Bend, IN (127)
- Garden City, KS (174)
- Kansas City, KS (164)
- Topeka, KS (052)
- Wichita, KS (162)
- Lexington, KY (030)
- Louisville, KY (086)
- Owensboro, KY (076)
- Paducah, KY (063)
- Detroit, MI (172)
- Flint, MI (069)
- Grand Rapids, MI (068)
- Ironwood, MI (158)
- Marshall, MI (095)
- Mesick, MI (113)
- Duluth, MN (120)
- Mankato, MN (133)
- Minneapolis, MN (138)
- Shotley, MN (143)
- Columbia, MO (160)
- Springfield, MO (161)
- Jackson, MS (075)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Asheville, NC (022)
- Charlotte, NC (010)
- Hickory, NC (018)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Grand Island, NE (175)
- Omaha, NE (136)
- Scottsbluff, NE (132)
- Elko, NV (264)
- Cincinnati, OH (062)
- Cleveland, OH (155)
- Columbus, OH (087)
- Dayton, OH (067)
- Mansfield, OH (117)
- Parkersburg, OH (123)
- Richfield, OH (122)
- Toledo, OH (092)
- Eugene, OR (242)
- Box Elder, SD (149)
- Rapid City, SD (148)
- Sioux Falls, SD (139)
- Chattanooga, TN (038)
- Greeneville, TN (039)
- Jackson, TN (077)
- Knoxville, TN (074)
- Memphis, TN (135)
- Nashville, TN (037)
- Cedar City, UT (258)
- Richfield, UT (253)
- Salt Lake City, UT (225)
- Pulaski, VA (014)
- Roanoke, VA (007)
- Waynesboro, VA (008)
- Appleton, WI (131)
- Eau Claire, WI (163)
- Madison, WI (129)
- Milwaukee, WI (078)
- Racine, WI (159)
- Rice Lake, WI (153)
- Sheboygan, WI (186)
- Wausau, WI (134)
- Charleston, WV (023)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: January 18, 2024 | A Message From Our Shipping Department
Service Advisory - Freight Shipping
Please be advised that inclement weather conditions are affecting service at the following terminals:
Closed
- Huntsville, AL (036)
- Mobile, AL (037)
- Tupelo, MS (167)
- Buffalo, NY (083)
- Memphis, TN (135)
Limited
- Little Rock, AR (056)
- Texarkana, AR (119)
- Colorado Springs, CO (256)
- Commerce City, CO (209)
- Denver, CO (224)
- Grand Junction, CO (257)
- Stapleton, CO (201)
- Cherokee, IA (157)
- Des Moines, IA (137)
- Quad Cities, IA (065)
- Waterloo, IA (144)
- Boise, ID (246)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Bloomington, IL (066)
- Chicago, IL (028)
- Effingham, IL (104)
- Elgin, IL (128)
- Joliet, IL (096)
- Markham, IL (130)
- North Chicago, IL (111)
- Rockford, IL (060)
- Fort Wayne, IN (094)
- Gary, IN (108)
- Indianapolis, IN (093)
- Indianapolis West, IN (152)
- Kokomo, IN (118)
- South Bend, IN (127)
- Garden City, KS (174)
- Kansas City, KS (164)
- Topeka, KS (052)
- Wichita, KS (162)
- Lexington, KY (030)
- Louisville, KY (086)
- Owensboro, KY (076)
- Paducah, KY (063)
- Alexandria, LA (057)
- Detroit, MI (172)
- Flint, MI (069)
- Grand Rapids, MI (068)
- Ironwood, MI (158)
- Marshall, MI (095)
- Mesick, MI (113)
- Duluth, MN (120)
- Mankato, MN (133)
- Minneapolis, MN (138)
- Shotley, MN (143)
- Columbia, MO (160)
- Springfield, MO (161)
- St. Louis, MO (064)
- Jackson, MS (075)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Asheville, NC (022)
- Hickory, NC (018)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Grand Island, NE (175)
- Omaha, NE (136)
- Scottsbluff, NE (132)
- Jersey City, NJ (176)
- Thorofare, NJ (097)
- Elko, NV (264)
- Brooklyn, NY (178)
- Syracuse, NY (082)
- Cincinnati, OH (062)
- Cleveland, OH (155)
- Columbus, OH (087)
- Dayton, OH (067)
- Mansfield, OH (117)
- Parkersburg, OH (123)
- Richfield, OH (122)
- Toledo, OH (092)
- Harrisburg, PA (024)
- Pittsburgh, PA (025)
- Box Elder, SD (149)
- Rapid City, SD (148)
- Sioux Falls, SD (139)
- Chattanooga, TN (038)
- Greeneville, TN (039)
- Jackson, TN (077)
- Knoxville, TN (074)
- Nashville, TN (037)
- Longview, TX (106)
- Cedar City, UT (258)
- Richfield, UT (253)
- Salt Lake City, UT (225)
- Pulaski, VA (014)
- Roanoke, VA (007)
- South Boston, VA (103)
- Waynesboro, VA (008)
- Appleton, WI (131)
- Eau Claire, WI (163)
- Madison, WI (129)
- Milwaukee, WI (078)
- Racine, WI (159)
- Rice Lake, WI (153)
- Sheboygan, WI (186)
- Wausau, WI (134)
- Charleston, WV (023)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: January 16, 2024 | A Message From Our Shipping Department
Winter Storm - January
Due to winter weather, all Knoxville and Memphis hubs will be closed this evening, and the Nashville hub will be limited in service. Please be advised that inclement weather conditions are affecting service at the following terminals:
Closed
- Birmingham, AL (043)
- Huntsville, AL (036)
- Little Rock, AR (056)
- Texarkana, AR (119)
- Alexandria, LA (057)
- Hammond, LA (085)
- Jackson, MS (075)
- Tupelo, MS (167)
- Eugene, OR (242)
- Greeneville, TN (039)
- Knoxville, TN (074)
- Memphis, TN (135)
- Nashville, TN (037)
- Longview, TX (106)
Limited
- Mobile, AL (109)
- Opelika, AL (073)
- Fort Smith, AR (105)
- Colorado Springs, CO (256)
- Commerce City, CO (209)
- Denver, CO (224)
- Grand Junction, CO (257)
- Stapleton, CO (201)
- New Haven, CT (088)
- Wilmington, DE (027)
- Cherokee, IA (157)
- Des Moines, IA (137)
- Quad Cities, IA (065)
- Waterloo, IA (144)
- Boise, ID (246)
- Pocatello, ID (247)
- Twin Falls, ID (237)
- Bloomington, IL (066)
- Chicago, IL (028)
- Effingham, IL (104)
- Elgin, IL (128)
- Joliet, IL (096)
- Markham, IL (130)
- North Chicago, IL (111)
- Rockford, IL (060)
- Fort Wayne, IN (094)
- Gary, IN (108)
- Indianapolis, IN (093)
- Indianapolis West, IN (152)
- Kokomo, IN (118)
- South Bend, IN (127)
- Garden City, KS (174)
- Kansas City, KS (164)
- Topeka, KS (052)
- Wichita, KS (162)
- Lexington, KY (030)
- Louisville, KY (086)
- Owensboro, KY (076)
- Paducah, KY (063)
- New Orleans, LA (102)
- Billerica, MA (171)
- Boston, MA (080)
- Chicopee, MA (179)
- Methuen, MA (070)
- Seekonk, MA (058)
- Worcester, MA (121)
- Baltimore, MD (029)
- Hagerstown, MD (151)
- Salisbury, MD (071)
- Bangor, ME (072)
- Portland, ME (170)
- Detroit, MI (172)
- Flint, MI (069)
- Grand Rapids, MI (068)
- Ironwood, MI (158)
- Marshall, MI (095)
- Mesick, MI (113)
- Duluth, MN (120)
- Mankato, MN (133)
- Minneapolis, MN (138)
- Shotley, MN (143)
- Columbia, MO (160)
- Springfield, MO (161)
- St. Louis, MO (064)
- Billings, MT (255/288)
- Bozeman, MT (259)
- Butte, MT (251/265)
- Missoula, MT (254/263)
- Asheville, NC (022)
- Charlotte, NC (010)
- Hickory, NC (018)
- Bismarck, ND (173)
- Fargo, ND (140)
- Grand Forks, ND (125)
- Grand Island, NE (175)
- Omaha, NE (136)
- Scottsbluff, NE (132)
- Edison, NJ (006)
- Jersey City, NJ (176)
- Lakewood, NJ (116)
- Pine Brook, NJ (084)
- Thorofare, NJ (097)
- Elko, NV (264)
- Albany, NY (081)
- Brooklyn, NY (178)
- Buffalo, NY (083)
- Long Island, NY (112)m
- Newburgh, NY (061)
- Rochester, NY (126)
- Syracuse, NY (082)
- Cincinnati, OH (062)
- Cleveland, OH (155)
- Columbus, OH (087)
- Dayton, OH (067)
- Mansfield, OH (117)
- Parkersburg, OH (123)
- Richfield, OH (122)
- Toledo, OH (092)
- Atoka, OK (194)
- Oklahoma City, OK (192)
- Tulsa, OK (195)
- Portland, OR (222)
- Redmond, OR (238)
- Allentown, PA (026)
- Altoona, PA (021)
- Harrisburg, PA (024)
- Lehighton, PA (059)
- Norristown, PA (044)
- Philadelphia, PA (053)
- Pittsburgh, PA (025)
- Scranton, PA (051)
- Williamsport, PA (015)
- West Middlesex, PA (055)
- Box Elder, SD (149)
- Rapid City, SD (148)
- Sioux Falls, SD (139)
- Chattanooga, TN (038)
- Jackson, TN (077)
- Arlington, TX (193)
- Corpus Christi, TX (169)
- Dallas, TX (089)
- Fort Worth, TX (184)
- Grand Prairie, TX (147)
- Houston, TX (165)
- Temple, TX (181)
- West Houston, TX (156)
- Cedar City, UT (258)
- Richfield, UT (253)
- Salt Lake City, UT (225)
- Pulaski, VA (014)
- Richmond, VA (001)
- Roanoke, VA (007)
- Stafford, VA (004)
- Waynesboro, VA (008)
- Winchester, VA (005)
- Montpelier, VT (188)
- Rockingham, VT (185)
- Appleton, WI (131)
- Eau Claire, WI (163)
- Madison, WI (129)
- Milwaukee, WI (078)
- Racine, WI (159)
- Rice Lake, WI (153)
- Sheboygan, WI (186)
- Wausau, WI (134)
- Charleston, WV (023)
- Casper, WY (216/269)
- Cheyenne, WY (215)
Updated: October 8, 2023 | A Message From Us
We are currently experiencing supply chain complications and freight logistics constraints that affect our ability to build and ship quickly.
Thank you so much for your interest in Rustic Luxe Designs custom handmade doors. We are a custom door builder not using CNC machines with the highest quality product and warranty in the industry. Currently we are experiencing some unique conditions world wide which have negatively impacted the global supply chain and economy.
While we are 100% made in the USA, unfortunately, we are still impacted by the supply chain complications and are not able to produce all of our products at our standard estimated build time. These delays and constraints are tough on us as a company and on you as our customer. We respectfully ask that you be patient with us as we continue to work within the current conditions to produce your custom handmade door as quickly as possible with exceptional quality.
Freight LTL is also experiencing new challenges of delivering our oversized doors with a liftgate to residential homes especially during the holiday seasons and weather conditions. We hope to be back to our regular build times as soon as possible.
Please do not schedule your install until you have received all the items from your order and everything is correct. Also know that we ship orders complete and so the longest estimated production time will apply to all products on one order. You can submit different orders if you need shorter build time products sooner (hardware ships within 7 business days if purchased alone). As a reminder these are estimated build times and they may vary based on the current supply chain complications. Some door styles, including those with selections of specialty wood species, metal and glass selections and larger sizes may have longer production times.
If you have any questions or concerns please reach out to us directly so we can address your questions.
Updated: October 2, 2023 | A Message From Our Shipping Department
Carefully Inspect Your Freight First Before Signing The Delivery Receipt
Because of recent developments in the Less-Than-Truckload (LTL) industry, great responsibility has been placed on you, the recipient, when you receive the freight. You should thoroughly inspect all sides of the freight for holes in the box or packaging that could have been created by the tines of a forklift. You should look for any signs that the carrier repacked the freight. Count the number of boxes or pieces and make a note of it. If you notice any issue, take pictures of each and every bump or hole in the packaging, with the driver next to the damage and pointing to it if possible. The pictures will be critical proof for your claim.
Any potential damage or shortage must be noted at the time of delivery on the delivery receipt, or there will be no basis for an insurance claim and you will be required to pay in full for the goods. It is negligent to not follow these instructions carefully, given the rules, regulations and laws that are in place today. A receiver has the responsibility to certify that the goods are received in perfect order, or not, on the delivery receipt. When you sign the delivery receipt, any exceptions to perfection (crushed boxes, damage, missing items) must be noted or you forego your right to make a claim or subtraction from our invoice to you.
Please protect yourself by carefully following these procedures.
I hope you found the above information helpful. Please feel free to contact us with any questions and we will always make every attempt to still file a claim on your behalf.
Updated: November 10, 2022 | Tropical Storm Nicole
Tropical Storm Nicole
Due to Tropical Storm Nicole as well as guidance from local authorities, we will be closed Thursday, November 10, 2022. All freight companies, schools, government offices and businesses are closed as well. We expect to reopen on Friday as long as we have power and no storm surge or flooding damages. We will continue to provide updates via email, our website (link below) and social media.
Updated: October 17, 2022 | A Message From RL Designs
Shipping Delays
Updated: October 13, 2022 | A Message From Our Shipping Department
Hurricane Ian - Shipping Has Resumed
All freight shipping in and out of the state of Florida (Tampa to Jacksonville) has resumed. All of our clients in SW Florida and the Orlando area, we are on stand-by for delivering your orders. Once we receive the ok from each client in the most impacted areas, our in-state local delivery team will schedule with you for same day delivery.
All clients out of the state of Florida, crated pallets are lined up on our Tampa dock and ready to be loaded into freight trucks. Please keep in mind all of our custom doors are non stackable, if a semi LTL freight truck shows up without enough room inside, we can only load as many pallets as allowed with extreme fragile restrictions we require. We thank each and everyone of you for your patience and understanding.
Updated: September 28, 2022 | A Message From Our Freight Partner
Hurricane Ian - Expect Delays
All shipping in the state of Florida, will be experiencing delays for the next week or longer as service centers, airports, cargo ports and shipping terminals are all closed until further notice.
While Ian is making landfall on the west coast of the state near Tampa Bay, flooding & tornadoes have already occurred in south Florida. The storm will likely pass through Orlando and exit through Jacksonville causing even more damage to the state.
Updated: September 26,2022 | Hurricane hours
Hurricane Ian - RL Designs Hours
Due to the impending threat of Hurricane Ian, we will be closing from Tuesday, September 27 through Thursday, September 29. This is being done to allow our employees ample time to prepare their homes or leave the area in preparation for the storm.
Wishing everyone in this path safety over the next few days.
Updated: September 13, 2022 | A Message From Our Freight Partner
Rail Strike on the Horizon
Freight railroads have been around since the 19th century, but you can’t run a 21st century economy without them.
The looming possibility of a strike by unions representing more than 90,000 workers at the nation’s freight railroads has businesses nationwide worried. The unions are poised to go on strike on September 16, a move that could bring nearly 30% of the nation’s freight to a grinding halt, according to data from the Bureau of Transportation Statistics.
It’s about the last thing the US economy needs as it struggles to get over several years of supply chain issues. A prolonged strike could mean empty shelves in stores, temporary closures at factories that don’t have the parts they need to operate, and higher prices due to the limited availability of various consumer goods.
The freight railroads have generally thrived during the pandemic, so a key dispute is not over pay, but rather the rules controlling worker scheduling. Many of the engineers and conductors who make up the two-person crews on each train have to be “on call” to report to work seven days a week, preventing them from making their own plans, depriving them of time with their families and creating a high turnover rate.
Since railroad workers are under a different labor law than the one that control labor relations at most businesses, it’s possible that Congress could act to prevent or quickly stop a strike. But that would require a level of bipartisanship that is rare in Washington just weeks ahead of midterm elections.
President Joe Biden prevented a strike two months ago by imposing a cooling off period during which a panel he appointed, known as a Presidential Emergency Board (PEB), looked at the disputed issues in the negotiations and issued a recommended settlement.
That 60-day cooling off period is due to expire at 12:01 am ET Sept. 16, and Biden does not have the power to prevent a strike at that time. Only Congress can act to prevent a work stoppage, either by imposing a deal on the two sides or to extending the current cooling off period.
The unions argue the companies are making the profits on the back of their employees, creating conditions that are driving workers to quit. Employment at the nation’s major railroads is down by more than 30,000, or about 20% of the workforce, since the last contract was reached in 2017.
Leaders of the unions say their members are now at a breaking point and that they are eager to strike to win changes.
For more information or if you have any questions, please give us a call at 813-402-2036.
Updated July 14, 2022 | A Message From Our Shipping Department
Hurricane Season Prep
Preparing for hurricane season is quite possibly one of the most looked past forms of prep in the world of logistics. Hurricane season for the Atlantic Coast and Gulf Coast runs from June 1st through October 31st with heightened chances from early August through the end of October. Everyone has heard the phrase “better safe than sorry,” and this couldn’t ring more true when discussing the possibility of a potentially devastating hurricane interrupting your supply chain. Being located in Tampa, Florida, we take every precaution to ensure your products and pallets arrive safe to all of you throughout the United States.
Updated: February 10, 2022 | A Message From Our Shipping Department
Service Alert: Many of our freight LTL carriers will be suspending Freeze Protective Service for the following areas…
Freeze Protection Alert
Based on the forecasted very cold air cold entering the system over the weekend, many of our carriers will be suspending Freeze Protective Service for the following areas:
Thursday 02/10/2022
2-day shipments moving into:
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State of Iowa
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State of New York
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State of Michigan
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State of Minnesota
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State of Nebraska
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State of North Dakota
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State of South Dakota
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State of Wisconsin
Canada
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London
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Ottawa
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Montreal
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Toronto
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Windsor
Friday 02/11/2022
All shipments moving into:
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State of Iowa
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State of New York
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State of Michigan
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State of Minnesota
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State of Nebraska
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State of North Dakota
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State of South Dakota
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State of Wisconsin
Canada
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London
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Ottawa
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Montreal
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Toronto
- Windsor
Updated: February 2, 2022 | A Message From Our Shipping Department
Service Alert for North America, from Ottawa to Juarez, Mexico
Updated: January 17, 2022 | A Message From Our Shipping Department
Service Alert for the Eastern United States & Vancouver BC
Updated: December 22, 2021 | A Message From Our Shipping Department
Holiday Freight LTL Shipping Schedule
All Freight LTL carriers will be closed on 12/24, 12/25, 12/31 and 1/1.
For more information or if you have any questions, please email us at shipping@rusticluxedesigns.com with your order number and we will update you within 24 hours (Monday-Friday).
Sincerely,
RLD Shipping Dept.
Updated: September 22, 2021 | A Message From Our Shipping Department
Shipping Delays
Due to the ongoing effects of Hurricane Ida, Freight Services are Suspended in New Orleans.
Our shipping lead time is currently 10 weeks, specifically to the following destination terminals located in California, Texas, Louisiana, New York, New Jersey, Arizona and Oregon.
For more information or if you have any questions, please email us at shipping@rusticluxedesigns.com with your order number and we will update you within 24 hours (Monday-Friday).
Sincerely,
RLD Shipping Dept.
Updated: August 11, 2021 | A Message From Our Freight Partner
Possible Shipping Delays at Local Terminals
Please be aware that there are major shipping delays at local terminals (specifically orders arriving in California, Oregon, and Texas) creating longer than usual delivery times. Once you see that your door has arrived at a local terminal, please allow for a longer than expected delivery period to your residence.
For more information or if you have any questions, please give us a call at 813-402-2036.
Sincerely,
RLD Shipping Dept.
Updated: July 7, 2021 | A Message From Our Freight Partner
Possible Shipping Delays Due to Tropical Storm Elsa
Tropical Storm Elsa is expected to impact Florida's west coast through Wednesday with high winds, heavy rains, and possible storm surge flooding. Mid to late week, heavy rainfall across Georgia, South Carolina, North Carolina could impact freight as well.
Expect shipping delays if you have shipments heading to, from, or through any of these areas.
For up to date information, below are a few helpful websites:
We're here to help! For more information or if you have any questions, please give us a call at 813-402-2036.
Sincerely,
The FreightCenter Team
Updated: July 12, 2021 | A Message From Our Founder
COVID-19 & Hurricane Elsa Update
As everyone is well aware, we are experiencing a global pandemic and have to navigate our business accordingly. We know that you are anxiously awaiting the arrival of your doors and hardware.
We are happy to announce that we are no longer experiencing lumber and wood product delays. Glass delays are an ongoing issue. We are dealing with major shipping and freight delays as well. Our current lead time is 10 weeks and all freight shipping, as well as small packages (UPS, FedEx, USPS), is experiencing longer than normal delays. Freight carriers are currently rejecting one in every four loads tendered under contract terms. Unfortunately, the driver shortage is still an issue. Backlogs continue to hamper some parts of the country due to weather, COVID-19 impacts, and overall capacity constraints.
Thank you for your continued support and allowing us to continue building your custom doors. We appreciate all of you so much!!!