Updated: September 21, 2021 | A Message From Our Shipping Department
Due to the ongoing effects of Hurricane Ida, Freight Services are Suspended in New Orleans.
Our shipping lead time is currently 10 weeks, specifically to the following destination terminals located in California, Texas, Louisiana, New York, New Jersey, Arizona and Oregon.
For more information or if you have any questions, please email us at firstname.lastname@example.org with your order number and we will update you within 24 hours (Monday-Friday).
RLD Shipping Dept.
Updated: August 11, 2021 | A Message From Our Freight Partner
Possible Shipping Delays at Local Terminals
Please be aware that there are major shipping delays at local terminals (specifically orders arriving in California, Oregon, and Texas) creating longer than usual delivery times. Once you see that your door has arrived at a local terminal, please allow for a longer than expected delivery period to your residence.
For more information or if you have any questions, please give us a call at 813-402-2036.
RLD Shipping Dept.
Updated: July 7, 2021 | A Message From Our Freight Partner
Possible Shipping Delays Due to Tropical Storm ElsaTropical Storm Elsa is expected to impact Florida's west coast through Wednesday with high winds, heavy rains, and possible storm surge flooding. Mid to late week, heavy rainfall across Georgia, South Carolina, North Carolina could impact freight as well.
Expect shipping delays if you have shipments heading to, from, or through any of these areas.
For up to date information, below are a few helpful websites:
The FreightCenter Team
Updated: July 12, 2021 | A Message From Our Founder
COVID-19 & Hurricane Elsa Update
As everyone is well aware, we are experiencing a global pandemic and have to navigate our business accordingly. We know that you are anxiously awaiting the arrival of your doors and hardware.
We are happy to announce that we are no longer experiencing lumber and wood product delays. Glass delays are an ongoing issue. We are dealing with major shipping and freight delays as well. Our current lead time is 10 weeks and all freight shipping, as well as small packages (UPS, FedEx, USPS), is experiencing longer than normal delays. Freight carriers are currently rejecting one in every four loads tendered under contract terms. Unfortunately, the driver shortage is still an issue. Backlogs continue to hamper some parts of the country due to weather, COVID-19 impacts, and overall capacity constraints.
Thank you for your continued support and allowing us to continue building your custom doors. We appreciate all of you so much!!!
Kristan Haddad - Founder & CEO, Rustic Luxe Designs