Smaller items such as baby & pet gates and saloon doors that are shipped domestically are sent via Ground or Home Delivery. Depending on the destination, the transit time can take between 1 to 7 business days.
Please be sure the shipping address provided on the invoice is the correct destination address. Rustic Luxe Designs is not responsible for reconsignment charges and you will not be refunded for your purchased items if they do not arrive. However, we will help in any way possible in contacting the shipping companies to reach out to you and have this promptly corrected.
We strive to ship out all purchased items within 4-6 weeks of your order. We package each product carefully and securely to ensure no damages occur. We also work very closely with our shipping carriers with confidence that your packages are handled with the best of care.
Large items such as doors shipped domestically are shipped via one of our freightliners and subject to flat rate charges, which vary according to product type. All Rustic Luxe Designs shipping costs include the following: residential delivery, lift-gate and delivery appointment; any additional accessorial must be paid by the consignee or approved by Kristan Roberts at Rustic Luxe Designs. The average freight transit time within the United States is approximately between 2 to 14 business days depending on the destination.
It is the client’s responsibility to inspect their order as closely as possible before signing the delivery receipt. You have full rights to refuse the shipment if you see or suspect damage. Once we receive the shipment back, we will then inspect the shipment and make any repairs that are needed. If the repairs are deemed extreme and non-repairable, we will then remake the order. Please note any and all damage observed when signing on the delivery receipt. It is the client's full responsibility to arrange and pay for shipping back to Rustic Luxe Designs, LLC if the client approves and accepts the shipment.
In the case of international shipments: duties, fees, tariffs and customs charges are the responsibility of the client. It is the responsibility of the client to be familiar with import laws in their country. No refunds can be issued on items detained and/or returned by customs officials.