Terms of Service
TERMS OF SERVICE
Last Updated: February 8, 2026
This website is operated by Rustic Luxe Designs LLC (“Company,” “we,” “us,” or “our”). Throughout the site, the terms “you” and “customer” refer to the purchaser or user of this website.
By visiting our site and/or purchasing products from Rustic Luxe Designs LLC, you agree to be bound by the following Terms of Service (“Terms”), including all policies referenced herein, such as our Shipping Policy, Refund Policy, and Privacy Policy. If you do not agree to these Terms, you may not access the website or complete a purchase.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.
SECTION 1 – ELIGIBILITY & ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence and legally capable of entering into a binding contract.
You may not use our products for any unlawful or unauthorized purpose, nor violate any applicable laws. Any breach of these Terms may result in immediate termination of service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that content submitted through the site (excluding payment information) may be transferred unencrypted across networks. All payment information is encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by Rustic Luxe Designs LLC.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or not current. Product images, colors, wood grain, finishes, textures, and natural characteristics may vary due to the inherent nature of wood and screen display differences.
All information is provided for general reference only and is used at your own risk.
SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICES & PRICING
Prices, specifications, and product availability are subject to change without notice.
We reserve the right to modify or discontinue any product or service at any time without liability.
SECTION 4A – HARDWARE, DESIGN & SPECIFICATION ADJUSTMENTS
Rustic Luxe Designs LLC warrants finished doors and supplied hardware for 10 years under normal residential use, unless otherwise stated.
We reserve the right to make necessary design or hardware adjustments to ensure proper functionality, safety, and structural integrity based on door size, weight, application, and installation requirements.
SECTION 5 – CUSTOM PRODUCTS & MATERIAL DISCLOSURE
All Rustic Luxe Designs products are custom-built to order.
Natural variations in wood grain, color, texture, knots, mineral streaks, and character marks are inherent to natural wood products and are not considered defects.
We make every effort to display products accurately; however, exact appearance cannot be guaranteed.
SECTION 5A – CUSTOM ORDERS, RETURNS & CANCELLATIONS
ALL SALES ARE FINAL ONCE PRODUCTION HAS BEGUN.
Because all products are custom-built:
- Orders cannot be canceled
- Products cannot be returned
- Refunds will not be issued
once production has started, except where required by law.
Chargebacks or payment disputes for custom orders are expressly prohibited once production has commenced.
SECTION 6 – FREIGHT SHIPPING, DELIVERY & INSPECTION REQUIREMENTS
Many Rustic Luxe Designs products ship via freight (LTL) delivery.
MANDATORY DELIVERY INSPECTION
Customers are required to inspect all freight shipments at the time of delivery, including opening packaging and inspecting for visible damage.
Any damage must be clearly noted on the carrier’s delivery paperwork before signing.
Signing for delivery without notation constitutes acceptance of the shipment in good condition.
Once accepted, responsibility transfers to the customer and freight damage claims cannot be filed.
Rustic Luxe Designs LLC is not responsible for damage discovered after delivery acceptance.
SECTION 7 – BILLING & PAYMENT AUTHORIZATION
We reserve the right to refuse or cancel any order at our discretion.
By completing checkout, you authorize Rustic Luxe Designs LLC to charge your selected payment method for the full order amount.
You agree to provide accurate billing, shipping, and contact information and to update it as needed.
SECTION 7A – CHARGEBACKS, PAYMENT DISPUTES & FRAUD PREVENTION
By placing an order with Rustic Luxe Designs LLC (“Company,” “we,” “us,” or “our”), you expressly agree to the following terms regarding payments, disputes, and chargebacks:
Authorization & Acceptance
By completing checkout, you authorize Rustic Luxe Designs LLC to charge the full amount of your order using the payment method provided. You acknowledge that all products are custom-built to order and that production begins only after payment authorization is received.
Your checkout submission, required checkbox acknowledgment, payment confirmation, and order records constitute conclusive proof of authorization and intent to purchase.
No Chargebacks or Payment Reversals
You agree not to initiate a chargeback, payment dispute, or payment reversal with your bank or card issuer for any reason related to:
- Buyer’s remorse
- Custom design selections or specifications
- Natural material variation (wood grain, color, texture)
- Production or stated lead times
- Shipping carrier delays outside our control
- Freight delivery conditions disclosed in our Shipping Policy
All concerns must be submitted directly to Rustic Luxe Designs LLC prior to contacting any financial institution.
Evidence & Dispute Defense
In the event of a chargeback or payment dispute, you authorize Rustic Luxe Designs LLC to submit the following as evidence to contest the claim:
- Checkout records and timestamps
- IP address and device information
- Payment authorization confirmation
- Required checkout acknowledgments
- Acceptance of the Terms of Service, Shipping Policy, and Refund Policy
- Order details, production documentation, delivery records, and correspondence
These records shall serve as binding proof of authorization, contractual agreement, and fulfillment.
Fraudulent Disputes
Any chargeback filed in violation of these Terms shall be considered a fraudulent dispute. Rustic Luxe Designs LLC reserves the right to:
- Contest the dispute to the fullest extent permitted by law
- Recover chargeback fees, administrative costs, and losses
- Suspend or permanently restrict future purchases
- Pursue legal remedies where applicable
Fulfillment & Delivery Confirmation
An order is considered fulfilled once it has shipped, been made available for delivery, or been accepted by the customer or carrier. Failure to comply with mandatory freight inspection requirements does not constitute grounds for a chargeback.
These chargeback and dispute provisions survive order fulfillment, delivery, and completion.
SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links “as is” without warranties or endorsements. We are not responsible for third-party content, policies, or practices.
SECTION 9 – USER SUBMISSIONS
Any feedback, comments, or submissions provided may be used by Rustic Luxe Designs LLC without restriction or compensation. You represent that your submissions do not violate third-party rights or laws.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders affected by such errors, even after order submission.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, violating intellectual property rights, transmitting malicious code, or interfering with site security.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available.”
To the maximum extent permitted by law, Rustic Luxe Designs LLC shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or replacement costs.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Rustic Luxe Designs LLC from any claims arising from your breach of these Terms or violation of applicable law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate access immediately for violations of these Terms.
SECTION 17 – ENTIRE AGREEMENT & CHECKOUT ACKNOWLEDGMENT
These Terms, together with all referenced policies, constitute the entire agreement between you and Rustic Luxe Designs LLC.
These Terms incorporate by reference our Shipping Policy, Refund Policy, and Privacy Policy, each of which is available on our website and presented to customers during checkout.
Completion of checkout — including acknowledgment of required checkout disclosures — constitutes the customer’s express agreement to these Terms, the Shipping Policy, Refund Policy, and freight inspection requirements.
SECTION 18 – GOVERNING LAW
These Terms shall be governed and construed in accordance with applicable law, without regard to conflict-of-law principles.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to us through the contact information provided on our website.
