Hardware Size

PLACING AN ORDER

Once your order is placed, you’ll immediately receive an email confirmation. Within 1 business day, our team will email you your assigned build schedule and next steps.

CUSTOM ORDERS

All RLD products are custom handmade to order. Production begins immediately after your purchase, meaning orders cannot be canceled, changed, returned, or refunded after 24 hours.

Need help before ordering?

Email us at info@rusticluxedesigns.com or use our online chat for assistance with measurements or design questions.

Please note: If you cancel your order prior to delivery, no refund will be issued.

CUSTOM DIMENSIONS

Rustic Luxe Designs LLC is not responsible for any incorrect measurements or information provided by the customer, builder, or designer.

Please double-check all dimensions and plans before submitting your order.

All sales are final, and refunds will not be issued for sizing errors resulting from incorrect information.

We build exactly to the dimensions you provide - please ensure accuracy before approving your order.

WARRANTY

Finished Doors:

Covered by a 10-year limited warranty.

Warranty does not cover finishes, discoloration, damage, improper installation, or normal wear.

Unfinished Doors:

Not covered under warranty.

Please finish or seal within 2 business days of delivery to prevent warping, separating, or splitting caused by humidity or temperature changes. If your door ships unfinished, there is no warranty protection.

UNFINISHED DOORS

Our unfinished doors offer an affordable, customizable option — perfect for customers who want to apply their own paint or stain and highlight the natural beauty of each door.

NATURAL WOOD CHARACTERISTICS

Each door is unique and may include:

• Minor checking, voids, or cracks
• Tooling marks or machined edges
• Hard and loose knots
• Grain variations and color differences
• Edgebanding to loosen if not properly finished within 2 days of arrival.

These are natural characteristics of genuine wood, Garnica, etc and are not considered defects.

 

PREPARATION & FINISHING

• Finished RLD doors are professionally sanded and filled before staining or painting.
• Unfinished doors arrive raw — plan for approx. 8 hours of prep work (sanding both sides and all edges).
• Bondo is applied at all seams; you will need to sand before applying your finish.
• Customers may choose to fill or leave natural imperfections depending on their preferred look. 

IMPORTANT NOTE

While the unfinished option is more economical, it does require more time and effort. If you're new to working with wood, we recommend choosing a factory-finished door for the best, most durable result.