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PLACING AN ORDER

Once an order is placed, you will immediately be emailed an order confirmation. Within 1 business day after placing your order, you will receive an email with your assigned build team.

CUSTOM ORDERS

All of our products are custom made. Orders begin production immediately upon order placement and are built to your specifications and quantity you select at checkout. As a result, the item(s) cannot be canceled, changed, returned or refunded at any time. Please reach out to us via email, phone, social media apps, prior to ordering if you need any assistance on measuring or have any questions at all. If you choose to cancel your order item(s) prior to delivery, you will not be refunded.

CUSTOM DIMENSIONS

Rustic Luxe Designs LLC will not be liable or held responsible for incorrect information provided by the customer, the customer's builder, or any other party in relation to the order which results in the product(s) being the wrong size when delivered. We reserve the right that all payments are final and there will be no refunds given on our part due to incorrect information provided to us. Please make sure the measurements and or plans provided to us reflect the correct and true dimensions for the product(s) we need to construct.

WARRANTY

Finished doors are warrantied for 10 years. This warranty does not cover finishes, discoloration, damage, improper installation or normal wear.

Unfinished doors are not warrantied. Please finish | seal your unfinished door(s) within 3 business days of arrival. Changes in climate, temperature, humidity and storage conditions can cause doors that are not finished by Rustic Luxe Designs to warp, separate or split. Incorrect finishing and improper installation of a door can also cause warping, separating, or splitting. If the door(s) ship from Rustic Luxe Designs unfinished there is no warranty protection for warping, separating, or splitting.

UNFINISHED DOORS

Our unfinished doors offer a versatile and cost-effective solution for customers who prefer to customize their doors with a personalized stain or paint. This option embraces the natural beauty and unique characteristics inherent in raw wood, providing a truly organic and rustic aesthetic.

Characteristics of Raw Unfinished Wood:

The raw unfinished option proudly displays the natural variations and features of wood. These may include, but are not limited to, minor checking, voids, cracks, tooling marks, machined edges and corners, as well as both hard and loose knots. These elements are considered beautiful characteristics of natural wood and contribute to its unique charm and rustic appeal. It's important to note that these natural characteristics may result in areas with uneven or coarse surfaces.

Preparation and Finishing:

For our finished, ready door option - knots, voids, and cracks are expertly filled with a high-quality wood filling compound. Additionally, these doors undergo a meticulous hand-sanding process by our skilled craftsmen, utilizing a fine-grit orbital sander. Every joint and edge is carefully treated and hand-sanded to eliminate machined edges and ensure optimal preparation for a final paint or stain application.

Opting for the raw unfinished door provides more flexibility. Customers can choose to embrace the natural voids, cracks, and knots, or they can fill these areas with a wood filler compound of their own choice. Bondo will be applied at seams by us and you will need to sand.

Customer Preparation and Lead Time:

Customers who select the raw unfinished option will need to prepare their door for finishing by hand-sanding both sides and all edges with fine-grit sandpaper. Typically, preparing a standard door for a paint or stain finish takes approximately 8 hours.

While the unfinished option is more economical, it does require additional effort and time for preparation. If you are new to working with wood, we do not suggest this option.